Target Audience¶

This document describes the primary users and audiences of MedExpertMatch.

Primary User Roles¶

1. Attending Physician / Case Manager (Hospital)¶

Context: Physician or case manager in a hospital who needs a specialist for a complex inpatient case.

Goals:

Find the best specialist in the network quickly
Get a timely, high-quality consultation
Reduce delay to consultation and length of stay

Main use: Specialist matching for complex inpatient cases (Find Specialist). May use EMR integration or direct text input.

Use case: Specialist Matching for Complex Inpatient Cases

2. Referring Physician or Patient (Second Opinion / Telehealth)¶

Context: A doctor referring a patient for a second opinion, or a patient requesting a second opinion via a portal.

Goals:

Get a second opinion from the most appropriate specialist
Confirm or adjust the treatment plan
Prefer telehealth when relevant

Main use: Online second opinion flow. Upload medical records (FHIR Bundle); system matches to the right sub-specialist by diagnosis and complexity.

Use case: Online Second Opinion / Telehealth

3. Consultation Coordinator / Department Head¶

Context: Person who manages the consultation queue and assigns consults to specialists.

Goals:

Prioritize consult requests by clinical urgency
Ensure the sickest patients are seen first
Avoid urgent consults being buried in a FIFO queue

Main use: Consultation queue prioritization. Opens the consult queue; system returns consults sorted by priority ( CRITICAL / HIGH / MEDIUM / LOW) with optional suggested doctors.

Use case: Prioritizing the Consultation Queue

4. Chief Medical Officer / Quality and Analytics Team¶

Context: Medical director or analytics team responsible for routing policy, capability planning, and quality.

Goals:

See which specialists and facilities actually handle complex cases in specific domains
Plan routing and capability development
Support mentorship and learning programs with data

Main use: Network analytics. Queries such as "top experts for ICD-10 I21.9 in the past 2 years"; gets ranked doctors and facilities with volume, complexity, outcomes.

Use case: Network Analytics

5. Specialist / Consulting Physician¶

Context: Specialist or consulting physician working on a case and needing decision support and colleagues to discuss with.

Goals:

Get structured case analysis, differential diagnosis, and evidence-based recommendations
Find colleagues or multidisciplinary team members to discuss the case
Improve diagnostic and treatment decisions with human-in-the-loop AI

Main use: AI analysis and expert suggestions (analyze case, recommendations, evidence retrieval, colleague matching).

Use case: Human-in-the-Loop Decision Support

6. Regional Health Authority / Multi-Hospital Network¶

Context: Regional operator or central system that routes complex cases across hospitals and centers.

Goals:

Route complex cases to the most capable centers and specialists
Improve patient outcomes and use resources effectively
Make referrals and transfers transparent and measurable

Main use: Cross-organization / regional routing. Submits case; system returns ranked facilities with suggested lead specialists and explanations (case complexity, outcomes, capacity, geography).

Use case: Cross-Organization / Regional Routing

Secondary Roles (Demo / Development)¶

Regular User¶

Context: Default role in the demo UI (simulated security).

Access: Main application flows (Find Specialist, chats, consultation queue, etc.). No access to admin-only pages.

Administrator¶

Context: Admin role in the demo UI (simulated security, e.g. ?user=admin).

Access: All regular features plus:

Synthetic Data generation (/admin/synthetic-data)
Graph Visualization (/admin/graph-visualization)

Note: The application uses simulated roles for demo and development; production would use real authentication and authorization.

Summary Table¶

Audience	Primary need	Main feature(s)
Attending physician / Case manager	Fast specialist for complex case	Find Specialist
Referring physician / Patient	Second opinion from right sub-specialist	Find Specialist (second opinion)
Consultation coordinator	Urgency-based queue	Consultation Queue
CMO / Analytics team	Data on real expertise	Network Analytics
Specialist / Consulting physician	Analysis, evidence, colleagues	Case analysis, Evidence, Recommendations, Expert matching
Regional health authority	Optimal facility and specialist routing	Regional Routing
Administrator (demo)	Synthetic data, graph inspection	Synthetic Data, Graph Visualization

Last updated: 2026-02-08